Nottinghill Storage Service Terms and Conditions

These storage service terms and conditions set out the agreement between Nottinghill Storage and the customer using our services. By making a booking, paying a fee, or otherwise using the service, you agree to be bound by these terms. Please read them carefully before entering into any storage arrangement. These terms apply to domestic and business users unless we agree otherwise in writing.

For the purposes of these conditions, the words we, us, and our refer to Nottinghill Storage, while you and your refer to the customer. The service may include short-term or longer-term storage, collection, delivery, handling, or related support services as agreed at the time of booking. The exact scope of the storage agreement will be confirmed in your booking confirmation or service schedule.

These terms for storage services are intended to provide a fair framework for both parties. They cover booking procedures, payment obligations, cancellations, liability, waste handling, and the law that governs the agreement. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force.

All bookings are subject to availability and acceptance by us. A request for service does not create a binding contract until we have confirmed the booking in writing, by email, or through another agreed communication channel. We may refuse a booking at our discretion where we reasonably believe the service cannot be provided safely, lawfully, or within operational limits. Any quotation or estimate is valid only for the period stated in it, or, if no period is stated, for a reasonable time.

When making a booking, you must provide accurate and complete information, including your name, address, contact details, details of the items to be stored, and any special handling needs. You are responsible for ensuring that all information is true and up to date. If you fail to disclose relevant information, such as hazardous materials, excessive weight, or items requiring special care, we may cancel the booking, refuse to handle the items, or charge additional costs arising from the inaccuracy.

We may require photographs, an inventory, proof of identity, or other documentation before accepting certain bookings. You agree that any storage booking made on behalf of another person or business is made with proper authority. If you book as a company representative, you confirm that you have authority to bind that business to these terms. Once confirmed, the booking forms part of the contract and is subject to these service conditions.

Prices will be shown in pounds sterling and may be stated inclusive or exclusive of VAT depending on the quotation. Unless agreed otherwise, fees must be paid in advance or at the start of the service period. We accept payment using the methods notified at the time of booking. A booking may not proceed, or the goods may not be released, unless cleared payment has been received where required. Any bank charges, failed payment fees, or collection costs arising from non-payment may be added to your account.

If the storage period continues beyond the original term, you will be charged at the applicable rate in force at the time of renewal or extension. We may revise our charges from time to time, but not retrospectively for a period already paid for, unless the change arises from a specific event affecting your booking, such as extra labour, exceptional handling, or a request to store additional items. If charges remain unpaid, we may suspend the service, retain items in accordance with our rights, or take lawful steps to recover the debt.

Payment terms for storage are an essential part of the agreement. You must not deduct or withhold sums unless we have agreed a refund or credit in writing. If a payment is reversed, disputed without reasonable cause, or later found to be invalid, you remain liable for the full amount and any associated administrative or recovery costs. Interest may be charged on overdue sums at the statutory rate permitted under UK law.

Cancellations must be made in writing and will only take effect once received by us. If you cancel before the service begins, any refund or cancellation charge will depend on the notice given and any costs already incurred. We may retain a reasonable amount to cover administrative work, reserved capacity, collection arrangements, or other preparatory expenses. Where a specific cancellation policy has been confirmed for your booking, that policy will apply in addition to these general terms.

If you cancel after the service has started, you remain liable for work already completed, storage time used, and any costs we have incurred on your behalf. If you ask us to collect, move, or dispose of items and then cancel while the work is underway, we may charge for labour, transport, and time spent to the point of cancellation. In some cases, cancellation may not be possible once a collection or delivery has started, and the full fee may remain payable.

We may cancel or suspend the service if you breach these terms, fail to pay, provide inaccurate information, request us to handle prohibited items, or behave in a way that creates health, safety, or legal risks. If we cancel for your breach, you will remain responsible for our reasonable losses, including costs of storage, transport, disposal, or compliance steps already taken. We will act reasonably and, where appropriate, give notice before taking such action.

Our liability is limited to losses caused directly by our negligence or wilful misconduct and only to the extent permitted by law. We do not exclude liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded under UK law. Subject to that, we are not responsible for indirect or consequential losses, loss of profit, loss of business, loss of opportunity, or loss arising from delay not caused by our breach.

You are responsible for insuring your own goods. Unless we have agreed in writing to provide insurance, our service does not automatically include cover for damage, theft, contamination, deterioration, vermin, mould, or loss caused by the nature of the items stored. Any valuation information you give us is for administrative purposes only and does not amount to an acceptance of liability beyond these terms. You should ensure that items are suitably packed, labelled, and protected for the storage period.

Where we handle fragile, high-value, or unusual items, you must tell us in advance so that we can assess whether the service is suitable. Even when suitable precautions are taken, some items may not be appropriate for standard storage solutions due to inherent fragility, instability, or sensitivity to temperature and humidity. We are not liable for damage caused by your failure to pack items properly, by inherent defects in the goods, or by events outside our reasonable control.

All goods delivered to us or collected by us must comply with applicable waste and environmental laws. You must not store or transfer any prohibited, dangerous, toxic, explosive, radioactive, illegal, or regulated waste, including but not limited to asbestos, chemicals, solvents, gas cylinders, oils, fuels, batteries, paints, contaminated materials, or items infested with pests. You must also not use the service to dispose of rubbish, commercial waste, fly-tipped material, or waste requiring a special licence unless we have expressly agreed in writing and have the lawful authority to accept it.

If you ask us to remove or transport items that may be treated as waste, you confirm that the materials are lawfully owned and may be handled in accordance with all applicable regulations. We may require a description of the items, copies of waste transfer documents, and any necessary declarations before acceptance. If we reasonably suspect that items are unlawful, unsafe, or non-compliant, we may refuse the work, isolate the items, notify the relevant authorities, or arrange lawful disposal at your cost.

Where disposal is agreed, you authorise us to handle the items in accordance with applicable waste regulations and environmental duties. Any disposal, treatment, recycling, or transfer will be carried out using lawful methods and suitable third parties where required. You remain responsible for the accuracy of any information supplied about the items, and you agree to reimburse us for any fines, claims, clean-up costs, or losses caused by your breach of these rules.

You must not store items that are illegal, stolen, counterfeit, dangerous, or otherwise prohibited by law. You must also not keep cash, securities, live animals, perishable goods, or items requiring refrigeration unless we have expressly agreed to do so. If prohibited items are discovered, we may remove, isolate, or dispose of them without liability to you, subject to any legal obligations we may have. You will be responsible for all resulting costs and any claims brought against us by third parties or public authorities.

You remain responsible for ensuring that all items are properly packaged, labelled, and suitable for the agreed service. We may refuse to handle items that appear unsafe, improperly packed, leaking, damaged, or likely to contaminate other goods. If items are stored with us, you must collect them promptly when the service ends. If items are not collected within a reasonable time, we may continue to charge storage and handling fees, and after notice, exercise any rights available to us under law.

These Nottinghill Storage terms may only be varied by written agreement signed or otherwise accepted by us. Any failure by us to insist on strict performance of any term will not waive our right to enforce that or any other term later. We may assign or subcontract part of the service where reasonably necessary, provided this does not materially reduce the standard of service promised to you. You may not assign your rights or obligations without our prior written consent.

If there is a complaint or concern about the service, you should notify us promptly so that we can investigate and, where appropriate, take corrective action. A delay in reporting a problem may make it harder to assess the issue or limit the remedy available. Nothing in these terms affects any statutory rights you may have as a consumer. If you are a business customer, the service is provided strictly on the basis of these written terms unless otherwise agreed.

We may update these storage service conditions from time to time to reflect changes in law, operational requirements, or service practices. Any updated version will apply only to bookings made after the date of update unless we expressly state otherwise. It is your responsibility to review the terms that apply at the time of booking. Continued use of the service after notification of a lawful update will be treated as acceptance of the revised terms.

These terms are intended to be read together with any booking confirmation, schedule, inventory, quote, or written instructions we issue. If there is any conflict between those documents, the order of priority will be: the booking confirmation or specific written variation, then these terms, and then any general information or promotional material. No statement made in marketing material forms part of the contract unless we confirm it in writing.

These conditions form the entire agreement between the parties in relation to the storage service and supersede previous discussions, representations, and arrangements about the same subject matter. Nothing in these terms creates a partnership, agency, or employment relationship between you and us. Each party remains responsible for its own obligations and costs, except where the agreement specifically states otherwise. If any provision is held invalid, the rest of the agreement will remain effective to the fullest extent permitted by law.

The agreement and any dispute or claim arising from it will be governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction over any dispute, claim, or proceeding arising out of or in connection with these terms, except where applicable consumer law provides otherwise. By using the service, you acknowledge that you have read, understood, and accepted these UK storage terms and agree to comply with them in full.