Storage Notting Hill Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage Notting Hill provides storage and related removal and transport services. By making a booking, paying a deposit, using our storage facilities, or instructing us to carry out any removal or transport work, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order or using our services.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the person, firm or company who requests or uses our services.
We, us, our means Storage Notting Hill.
Services means storage, removal, transport, packing, loading, unloading, handling of goods, and any related services we agree to provide.
Goods means the items that you hand over to us for storage, removal, transport, or handling.
Contract means the agreement between you and us for the provision of services, incorporating these Terms and Conditions.
2. Scope of Services
We provide storage facilities and may also offer associated removal and transport services, including the collection and delivery of your goods to and from our storage site or other locations. The exact scope of services will be as described in our written quotation, booking confirmation, or other written communication issued by us.
Unless expressly agreed in writing, we do not provide professional packing of fragile or high value items, disassembly or reassembly of furniture or equipment, or the disconnection or reconnection of appliances and fixtures. If we agree to provide such services, they will be carried out with reasonable care but at your risk in respect of any pre-existing faults, defects, or installation issues.
3. Booking Process
You may request a quotation or make a booking for storage, removal, or transport services by contacting us through our accepted communication channels. Any quotation we provide is an invitation to treat only and is not a binding offer until confirmed by us in writing.
A booking is only confirmed when we issue a written confirmation stating the services to be provided, the date or period of service, the applicable charges, and any special conditions. We reserve the right to refuse any booking at our discretion, for example where we reasonably believe that the goods are unsuitable for storage or transport, or where access or safety cannot be assured.
You are responsible for ensuring that all details you provide at the time of booking are accurate and complete, including addresses, contact details, access information, and a reasonable description of the goods and their quantity. Additional charges may apply if the information supplied is incorrect, incomplete, or later changed, resulting in extra time, labour, or vehicles being required.
4. Quotations and Charges
Unless stated otherwise in writing, our quotations are based on the information supplied by you regarding the nature and quantity of goods, access conditions, and the services requested. Quotations are usually valid for a limited period from the date of issue. We may adjust or withdraw a quotation if your requirements change or if circumstances arise beyond our reasonable control.
Our charges may include storage fees, collection and delivery charges, labour charges, packing material costs, and any additional services requested or reasonably required to perform the contract. Where storage is provided, fees are normally calculated on a weekly or monthly basis in advance.
We may apply additional charges where, for example, access is difficult, waiting time is incurred, lifts are unavailable, parking restrictions apply, or the quantity or weight of goods exceeds what was initially indicated. All such charges will be reasonable and proportionate to the additional time, risk, and resources required.
5. Payments and Deposits
We may require payment of a deposit at the time of booking, or at another time notified to you, in order to secure the requested date and services. The amount of the deposit will be stated in our quotation or booking confirmation.
Unless otherwise agreed in writing, all storage fees are payable in advance, and all removal or transport charges are payable on or before the day the services are provided. We reserve the right to withhold services, including the release of stored goods, if any outstanding sums remain unpaid by the due date.
Invoices will be issued in accordance with the agreed payment schedule. Payment must be made using one of the payment methods we accept at the time. You are responsible for any bank charges or transaction fees associated with your payment method. If payments are not made when due, we may charge interest on overdue sums at a reasonable commercial rate until payment is received in full.
6. Changes and Cancellations by the Client
If you wish to change the date, time, or nature of the services after booking, you must inform us as soon as reasonably possible. We will use reasonable efforts to accommodate changes but cannot guarantee availability, and additional charges may apply if we incur costs or are unable to reallocate resources.
You may cancel your booking by giving us notice in writing. Where you cancel, we reserve the right to retain some or all of any deposit or prepayment, or to charge a cancellation fee, to cover reasonable costs and losses incurred. The scale of any cancellation fee will depend on the notice period given and the nature of the services. As a general guideline, cancelling close to the scheduled service date is likely to incur higher charges than cancelling well in advance.
For ongoing storage services, you must give us at least the minimum notice period stated in your storage agreement if you wish to terminate storage and remove your goods. Storage fees remain payable up to the end of the applicable notice period.
7. Changes and Cancellations by Us
We will use reasonable care to honour confirmed bookings. However, we may cancel or amend the services where it becomes reasonably necessary to do so due to circumstances beyond our reasonable control, including but not limited to severe weather, road closures, industrial action, accidents, or safety concerns.
Where we cancel or significantly change the services, we will notify you as soon as reasonably practicable and, where possible, offer an alternative date or a revised service. If we are unable to provide an alternative that is reasonably acceptable, our liability will be limited to refunding any deposits or prepayments you have made for services not yet provided.
8. Client Responsibilities
You are responsible for ensuring that adequate access is available at collection, delivery, and storage locations, including suitable parking and any necessary permissions or permits. You must inform us in advance of any particular access issues such as narrow streets, height or weight restrictions, limited lift access, or long carrying distances.
You must ensure that the goods are properly packed and prepared for transport and storage, unless we have expressly agreed to provide packing services. Fragile items should be suitably protected, and all boxes, containers, and furniture should be capable of being safely lifted and moved by our staff using appropriate equipment.
You agree not to store or present for removal any prohibited goods, including but not limited to hazardous substances, flammable or explosive materials, perishable items, live animals, illegal goods, or items which emit odours or are otherwise likely to cause harm or nuisance.
9. Prohibited and Restricted Items
The following items must not be stored or transported using our services: explosives, gases, flammable liquids, combustible or corrosive materials, firearms or ammunition, toxic or hazardous substances, live plants or animals, perishable foodstuffs, waste or contaminated materials, illegally obtained goods, or items whose possession or transport is unlawful.
Certain high value items, such as fine art, antiques, jewellery, precious metals, cash, and important documents, should not be stored or moved without prior written agreement. If we agree to accept any such items, this will be on the basis that our liability remains limited as set out in these Terms and Conditions, and that you are responsible for arranging any additional insurance you consider appropriate.
10. Waste Regulations and Disposal
We operate in compliance with applicable waste management and environmental regulations. We are not a household waste or rubbish removal contractor, and our standard services do not include disposal of unwanted items, building debris, or general refuse unless expressly agreed in writing.
You must not use our storage facilities to store waste or items that are destined for disposal and which may pose environmental, health, or safety risks. If we discover that waste or prohibited materials have been placed in storage or loaded onto our vehicles, we may, at our discretion, refuse to store or transport such items, and you may be charged for any costs of safe removal, treatment, or disposal in accordance with relevant regulations.
If we agree to remove and dispose of certain items, this will be carried out in accordance with applicable waste laws and at additional cost to you, which will be notified in advance where reasonably practicable. You remain responsible for ensuring that any items presented for disposal are lawfully capable of being disposed of and do not breach any regulatory requirements.
11. Our Liability
We will exercise reasonable care and skill in providing our services. However, our liability for loss of or damage to goods, or for delay or failure in performance, is subject to the limitations set out in this section and elsewhere in these Terms and Conditions.
We will not be liable for loss or damage arising from: your failure to pack goods properly; inherent defects or natural deterioration in the goods; normal wear and tear; changes in atmospheric conditions; insufficient or incorrect information supplied by you; prohibited or dangerous items; or events beyond our reasonable control.
Our liability for loss or damage to goods, whether in storage or in transit, will be limited to a reasonable amount having regard to the weight, age, and condition of the items and the charges paid for the services, unless otherwise agreed in writing. We do not accept liability for indirect or consequential losses such as loss of profit, loss of business, or emotional distress.
Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot lawfully be excluded or limited.
12. Insurance
We recommend that you arrange adequate insurance cover for your goods at all times while they are in storage or in transit. Unless we expressly state otherwise in writing, our charges do not include insurance for your goods, and any insurance you require should be arranged by you directly with your chosen insurer.
If we offer or facilitate access to insurance products, this will be subject to separate terms and conditions and may be provided by a third party. You remain responsible for checking the scope and suitability of any insurance cover.
13. Lien and Right of Sale
We have a general lien over the goods in our possession for all sums due and unpaid under the contract or any other agreement between you and us. This means that we may refuse to release the goods until all outstanding charges, interest, and costs have been paid in full.
If any sum due remains unpaid for a prolonged period, we may, after giving you reasonable notice, sell or dispose of some or all of the goods in accordance with applicable law. We will apply the proceeds of sale towards the outstanding sums, after deducting reasonable costs of sale and administration, and will account to you for any surplus. If the proceeds are insufficient to cover the amounts owed, you will remain liable for the balance.
14. Access to Stored Goods
Access to goods in storage is by prior arrangement and during our normal operating hours or such other times as we may agree. We may require proof of identity and evidence of authority before allowing access or releasing goods to you or any third party you nominate.
We reserve the right to refuse access where we reasonably believe there is a security, safety, or legal concern. We may also, in certain circumstances, allow law enforcement or regulatory authorities access to storage areas if required or authorised by law.
15. Data Protection and Privacy
We may collect and process personal information about you for the purposes of providing services, administering accounts, handling payments, and complying with legal obligations. We will handle such information in a lawful and fair manner and will only retain it for as long as necessary for the stated purposes or as required by law.
We may share your information with our staff, contractors, and professional advisers where reasonably necessary to perform the services, and with authorities where required by law. You have certain rights in relation to your personal data under applicable data protection legislation, which you may exercise by contacting us through our usual communication channels.
16. Complaints
If you are dissatisfied with any aspect of our services, you should raise the issue with us as soon as reasonably possible, providing full details of your concerns and any relevant evidence. We will investigate the matter and aim to respond within a reasonable period. Raising a complaint does not suspend your obligation to pay any sums due under the contract, but any valid claim or adjustment will be taken into account.
17. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with any contract between you and us, shall be governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
18. General Provisions
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, lawful, and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.
No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy. Any waiver must be in writing to be effective.
You may not assign or transfer any of your rights or obligations under the contract without our prior written consent. We may assign or subcontract our rights and obligations where reasonably necessary for the provision of services, provided that this does not materially reduce the level of service provided to you.
These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between you and us in relation to the services, and supersede any prior understandings, representations, or agreements, whether written or oral, relating to their subject matter.
